Apply for: Front Desk Associate
We are seeking a dedicated and compassionate Front Desk Associate to join our Animal Shelter team. The ideal candidate will be the face of our organization, greeting visitors with a friendly and helpful demeanor, assisting with their inquiries, and providing a welcoming atmosphere for both humans and their animal companions.
- Greet visitors upon arrival, providing warm and efficient service.
- Answer and route incoming calls, providing information about our services, adoption processes, and events.
- Perform clerical duties, including data entry, filing, and maintaining accurate records.
- Facilitate the adoption process by explaining procedures, answering questions, and processing necessary paperwork.
- Manage scheduling for shelter staff, volunteers, and animal meet-and-greets.
- Assist with receiving and processing donations.
- Provide general information about animals available for adoption.
- Maintain cleanliness and organization in the reception area.
- Work collaboratively with shelter staff and volunteers to promote a positive and productive environment.
- Handle any customer service issues or complaints with empathy and professionalism.
- High school diploma or equivalent.
- Previous front desk or customer service experience preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle stressful situations calmly and effectively.
- Basic computer skills and proficiency with Microsoft Office Suite.
- A strong passion for animal welfare and commitment to promoting the humane treatment of animals.
- Ability to work flexible hours, including weekends and holidays, as required.
Ability to lift up to 50 pounds.
Comfortable working around various animal species.
Able to stand, bend, and reach during the shift.