Apply for: Front Desk Associate

Job Description

We are seeking a dedicated and compassionate Front Desk Associate to join our Animal Shelter team. The ideal candidate will be the face of our organization, greeting visitors with a friendly and helpful demeanor, assisting with their inquiries, and providing a welcoming atmosphere for both humans and their animal companions.

Responsibilities

• Greet visitors upon arrival, providing warm and efficient service.
• Answer and route incoming calls, providing information about our services, adoption processes, and events.
• Perform clerical duties, including data entry, filing, and maintaining accurate records.
• Facilitate the adoption process by explaining procedures, answering questions, and processing necessary paperwork.
• Manage scheduling for shelter staff, volunteers, and animal meet-and-greets.
• Assist with receiving and processing donations.
• Provide general information about animals available for adoption.
• Maintain cleanliness and organization in the reception area.
• Work collaboratively with shelter staff and volunteers to promote a positive and productive environment.
• Handle any customer service issues or complaints with empathy and professionalism.

Qualifications

• High school diploma or equivalent.
• Previous front desk or customer service experience preferred.
•  Strong verbal communication and interpersonal skills.
•  Ability to work in a fast-paced environment and handle stressful situations calmly and effectively.
• Basic computer skills and proficiency with Microsoft Office Suite.
• A strong passion for animal welfare and commitment to promoting the humane treatment of animals.
• Ability to work flexible hours, including weekends and holidays, as required.

Physical Requirements

• Ability to lift up to 50 pounds.

• Comfortable working around various animal species.

• Able to stand, bend, and reach during the shift.